FAQs

Frequently Asked Questions

🛍️ Orders & Customization

Do you offer custom orders?

Yes! Many of our pieces can be customized — including boot shaft width, heel height, color, embroidery, and monogram details. Gowns can often be made in alternate colors or with minor style adjustments. Contact us at info@livetrendsx.com before placing your order to discuss your requirements.

Can I rush my custom order?

Rush production may be available depending on current workload. Please contact us as early as possible — ideally 4+ weeks before your event — and we'll do our best to accommodate. Rush fees may apply.

How do I place an order?

Simply add your item to cart, select your size and any available options, and proceed to checkout. For custom requests not listed on the product page, email us first so we can confirm availability and pricing.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. All transactions are SSL-encrypted and secure. We do not store your card details.

📦 Shipping & Delivery

How long does shipping take?

Ready-to-ship items are processed in 1–3 business days. Custom/made-to-order items require 7–15 business days for production, followed by:

  • Standard Shipping: 10–20 business days
  • Express Shipping: 3–7 business days

See our full Shipping & Delivery page for details.

Do you ship internationally?

Yes — we ship worldwide. International orders may be subject to customs duties and import taxes, which are the buyer's responsibility.

How do I track my order?

You'll receive a tracking number by email once your order ships. You can also use our Track Order page anytime.

🔄 Returns & Exchanges

What is your return policy?

We accept returns on eligible items within 14 days of delivery, provided they are:

  • Unworn, unwashed, and undamaged
  • In original packaging with tags attached
  • Not a custom or made-to-order item

Can I return a custom or made-to-order item?

Custom and made-to-order items (including personalized boots, custom-color gowns, and monogrammed pieces) are non-refundable unless they arrive damaged or significantly different from what was ordered. We strongly recommend double-checking your measurements and specifications before confirming a custom order.

What items cannot be returned?

The following are non-returnable: custom/made-to-order items, intimates, swimwear, pierced jewelry, and items marked as final sale.

How do I start a return?

Email us at info@livetrendsx.com with your order number and reason for return. We'll respond within 24 hours with next steps.

💳 Payments & Security

Is my payment information secure?

Absolutely. Our store uses SSL encryption and we never store your card details. Payments are processed through Shopify's secure payment system.

Why was my card declined?

Common reasons include: expired card, incorrect billing address or CVV, low spending limit, or a bank security block on international transactions. Try clearing your browser cache or contact your bank if the issue persists.

📩 Still Have Questions?

We're happy to help! Email us at info@livetrendsx.com — we respond within 24 hours, Monday to Friday.