How long does shipping take?
All orders are processed and shipped within 1-7 working days of the order being received. Once your order has shipped, you will receive an email with the tracking number to track the delivery of your order.
We deliver worldwide and we offer Standard Delivery on all orders. The race for Express Delivery is calculated based on your location and is only available for certain items.
Standard Delivery /Free shipping - 7 to 20 business days
Express Delivery - 3 to 7 business days
Is it safe to use debit/credit cards on your website?
Absolutely! We use SSL security to ensure all your personal and debit/credit card information is encrypted. We do not have access to or store your credit card information and your payment details are processed in a secure environment.
Why does my card declined when I order online?
The credit card may be expired.
Check the expiration date on your card and verify that we have the correct date in our system.
The billing information may be incorrect.
Verify that the billing name, address, ZIP code, and CVV number for your credit card match what's in our system. The CVV number is a three-digit code printed on the back of most credit and debit cards. On American Express cards, it's a four-digit code on the front of the card.
You may need to clear your browser's cache and cookies.
Sometimes, browsers will cache errors from previously failed attempts and prevent the transaction from going through. Remove your payment method, clear your browser's cache and cookies, and add your payment method again.
The transaction timed out.
If the payment service is busy processing other transactions, your transaction could time out. Don't worry, your card won't be charged if there's a timeout. If the transaction times out, try again in a couple of minutes.
The credit card is brand new or has a low spending limit.
Call your issuing bank to see if you need to increase your spending limit. Sometimes, banks will start new accounts with a low security limit for fraud protection, and may reject some purchases.
Our system tells us that a card has been declined, but doesn't provide details. If none of these steps resolve the issue, please contact your bank to find out why your card is being declined.
How do I check the status of my order?
You will receive an Order Confirmation email as soon as you have placed the order. You can click the “View Your Order” link in the order confirmation email to check the status of your order. Once your order has been shipped, you will receive an email with the tracking number to track the delivery of your order(please check your spam folder if you have not received the email). If you did not receive the order tracking number after 5 business days, please contact us on email@example.com immediately and we will do all we can to investigate.
Do you ship internationally?
Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Is your website secure with my personal information?
Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
How do I order on your website and What payment methods do you accept?
Simply find the product you’d want and click the “Add to Cart” button. Fill in your shipping and billing information and we’ll have your order shipped to you as soon as possible! We accept Paypal, Visa, Mastercard, American Express and Apple Pay. We also accept Bank Transfer payments in GBP and EUR, please contact us on firstname.lastname@example.org.
Can I still return items if they are worn, damaged, or have the tags removed?
- You can only return items that are unworn, unwashed, undamaged, have the original tags attached and the original packaging.
- The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, beauty and accessories (except scarves, bags, and mermaid blankets). We cannot offer refunds on cosmetic if the hygienic seal has been broken.
- Items with non-returnable marks and free gifts cannot be returned.